Welcome to the Contact & Support CenterIn order to streamline contact & support requests and to better serve you, we use a support ticket system. Every contact & support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your contact & support requests. A valid email address is required to submit a ticket.
Hours of operation:
Monday to Friday: 8 AM - 6 PM, EST.
Saturday: Closed (checkout is closed as well).
For WordPress plugins support - before contacting us, you must follow these steps:
- Search our documentation site .
- If there's an issue, disable all your plugins except for the plugin with which you need help and test again. If it works fine, enable each plugin one by one to see which one is interfering with our plugin.
- If there's an issue, disable your custom theme and test again with a default WordPress theme such as Twenty Twenty.
- Update WordPress, your theme, and all plugins to their latest versions.
- Update your PHP version to 7.2+. You can ask your hosting to do that for you.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket